Refund, Cancellation and Dispute Policy

1. Purchases and cancellation

The checkout screen or written order identifies the product, price, currency, taxes, included usage and any renewal terms. Cancellation stops future renewal where applicable but does not normally reverse service already delivered.

2. Refund eligibility

Except where mandatory law requires otherwise, fees are non-refundable after credits, generation capacity or subscription benefits have been used.

Farvis may approve a full or pro-rata refund for duplicate charges, verified unauthorised payment, material service non-delivery or termination for Farvis’s uncured material breach. Promotional or expired credits have no cash value.

3. Request process

Email starlightinternet@yeah.net with the account identifier, order number, amount, date and reason. Do not send payment credentials. We aim to acknowledge a complete request within five business days and decide it within ten business days.

Approved refunds are returned to the original payment method where possible. Bank and payment-provider processing times are outside our control.

4. Fraud monitoring

We may review account, device, payment, transaction-velocity and usage signals. Suspected fraud may place an order or account on hold while we investigate. We do not publish detailed detection logic that could enable evasion.

5. Payment disputes

Please contact us before initiating a chargeback so we can investigate. We may preserve order, acceptance, delivery, moderation and support evidence and respond to the payment provider within its deadlines. We do not retaliate against a good-faith dispute, and this policy does not limit non-waivable consumer rights.